LUMIVARTH Returns Policy

At LUMIVARTH, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please adhere to the guidelines detailed below to facilitate the return process.

Return Conditions

• All returns must be initiated within 30 days from the date of delivery.
• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Products marked as "Final Sale" are not eligible for return or exchange.

Return Process

1. Contact our Customer Support team at [email protected] to initiate a return and receive a Return Authorization (RA) number. Please include your order number and the reason for return.
2. Securely pack the item(s) in the original packaging, if possible. Ensure that all previous shipping labels are removed or covered.
3. Include the RA number in the return package. Items returned without an RA number may not be processed.
4. Ship the package to the following address:
   LUMIVARTH Returns Department
   123 Commerce Drive
   Bayside, CA, 94005

Refunds and Exchanges

Once we receive your return, please allow up to 14 business days to process your request. Once processed, a refund will be issued to the original form of payment. In the case of an exchange, the replacement item will be dispatched as soon as the return is processed.

Customer Support

Our Customer Support team is available to assist you with any questions or concerns you may have. Please do not hesitate to reach out to us at [email protected] or call us at (555) 123-4567 from 9:00 AM to 5:00 PM, Monday through Friday.

Thank you for choosing LUMIVARTH. We appreciate your business and are dedicated to providing you with high-quality products and an exceptional shopping experience.